ChillCat Guitars is committed to safeguarding your privacy and ensuring that your data is handled responsibly. We will only use the information collected about you in accordance with this Privacy Policy.

Privacy Statement

1. How We Use Your Information

When you make a purchase from our store, we collect personal details such as your name, address, and email to facilitate the transaction. While browsing, your computer’s IP address is automatically recorded to help us understand your browser type and operating system.If you opt-in for email updates, we may send you information about our products, store news, and promotions.

2. Consent

How do we obtain your consent?
By providing us with your personal information in connection with a purchase, delivery, or order, you are agreeing to our use of this data solely for these purposes. If we seek your information for marketing or other secondary reasons, we will request your explicit permission or give you an opportunity to decline.

How can you withdraw your consent?
You may withdraw your permission at any time by contacting us at chillcatguitars.com or mailing us at:

ChillCat Guitars
39 Xinxin Road, Zhongxin Town, Zengcheng District Guangzhou City, Guangdong Province, 511365 China

3. Disclosure of Information

We may disclose your information if required by law or if you violate our Terms of Service.

4. Our Hosting Platform – Squarespace

Our online store operates on Squarespace Inc.'s platform, which manages our sales. Your data may be stored securely on their servers with proper security measures.

Payments:
For direct payments, Squarespace may store your credit card details securely, encrypted following PCI-DSS standards. These details are only kept as long as necessary to complete your purchase.Please note that your bank or financial institution is also subject to relevant regulations, including the ePayments Code. For PayPal transactions, please consult their policies directly.

5. Third-Party Services

Certain third-party providers (like payment processors) may handle your data under their own privacy policies. We recommend reviewing those policies to understand how they handle your information. Be aware that your data may be subject to laws depending on the jurisdiction of the third-party provider, especially if they are located outside China. Once redirected off our site, you are no longer covered by this Privacy Policy.

Links:
We are not responsible for the privacy practices of external websites you visit through links on our site.

6. Security

We implement industry-standard practices to protect your personal data from loss, misuse, or unauthorized access. Credit card details are encrypted with SSL and stored with AES-256 encryption, following PCI-DSS standards.

7. Cookies

Currently, we do not use cookies. However, future updates may involve cookie use to improve your shopping experience. You will be informed, and opt-in options will be available.

8. Age of Consent

By using this site, you confirm you are at least the age of majority in your jurisdiction or have permission for minors to use the site.

9. Changes to Our Privacy Policy

We reserve the right to update this policy at any time. Changes will be posted promptly on the website, and material updates will be communicated to you.

If our business is acquired or merged, your data may be transferred to new owners to continue providing services.

Contact Us

For questions, accessing, correcting, or deleting your data, or to file a complaint, contact our Privacy Officer at:

Email: chillcatguitars@gmail.com
Website: chillcatguitars.com
Facebook Page: https://www.facebook.com/chillcatguitars
Mail Address: 39 Xinxin Road, Zhongxin Town, Zengcheng District Guangzhou City, Guangdong Province, 511365 China